Healthcare in Milton Keynes
NPMC is proud to tell you about the role one of our GP Partners is playing in designing and managing healthcare across the city. They are doing this through their position as elected board members on Milton Keynes Clinical Commissioning Group (CCG).
How does Milton Keynes CCG commission services?
They do this through commissioning changes to local health services by working through programme boards charged to:
- Maintain and improve quality
- Keep tight financial control
- Deliver on the quality & productivity challenge
- Give momentum for transition and reform
Dr Tayo Kufeji is the elected board member for Maternity and Children's services. The plans for this area are based on the principles of delivering quality services that provide demonstrable value for money. The focus will be on procuring services against outcome measures and benchmarking services with best practice in comparable areas. The care pathways designed will reflect the intent to avoid admission to hospital and to provide support and advice to allow children to be cared for in the community, or close to home; advocating care that reduces interventions where appropriate, such as normalising birth and reducing unnecessary paediatric admissions. There is a focus on prevention and providing universal, accessible services with targeted care appropriate to the needs of the individual
How can you get involved:
Patients can get involved by enquiring about our Patient Reference Group. This group helps us shape our services by answering questionnaires on our service electronically. To join please pick up a registration form from the Medical Centre or select patient participation group from the right hand menu side of the page and click on the link patient reference group.
|Lynn Becks (f)|
Here at NPMC the Practice Manager is responsible for ensuring a smooth and efficient service of care is provided to our patients.
This is achieved by providing strong leadership and managing the strategic direction of the Practice.
At NPMC we have a highly skilled and effective Management Team that support the Practice Manager and development is encouraged for all colleagues across the Medical Centre.
|Debbie Hughes (f)|
Debbie is the manager of the integrated nursing team which is made up of nurses in the following teams:
- Advanced specialist nurses
- Community Matrons
- District Nurses
- Health Visitors
- Practice Nurses
Debbie sees her management role as about supporting and empowering the clinicians she manages in order to ensure excellence of care for patients. Her role also involves responsibility of care of people with long term conditions ensuring patient pathways are structured and systematic, and that patients benefit from empowering consultations.
|Mrs Wendy Kerr (f)|
HR, Provider & Private Services Manager
The Provider Services Manager manages all of our provider services. These include physiotherapy, our consultant clinics, and urogynae clinics. She directly manages our medical secretarial team and is a member of the management team. Alongside this she is also responsible for all human resources within the practice.
Travel Clinic & Practice Nurse Admin
Admin support Child Immunisations, INR clinics & Travel.
Our Receptionists have been trained as Patient Navigators.
The members of our Reception Team have received training to enhance their ability to connect patients directly with the most appropriate source of help, and are now known as Patient Navigators. When patients contact the practice, the patient navigator identifies what their need is and who will be the most appropriate person to meet their need, whether this be a GP or other option. They provide both telephone and reception desk cover.
Services to which patients may be signposted include:
- Minor illness and Practice Nurse appointments in the practice
- Pharmacy First
- Children's Primary Care Team
- MK Health extra appointments at other surgeries
- Connect Physiotherapy service self-referral
- 111 referral to emergency dentist
As part of their role they are asked by the GPs to obtain information from patients requesting urgent appointments, this is to ensure that the urgent care team can triage these requests safely.
They play a vital role in ordering our patient's medication and completing the enormous amount of administration tasks received each day.