A new and exciting way to contact NPMC:
On Wednesday 27th May 2020 we go live from 8am with our new Klinik system, please find here some more information about the system:
Klinik Patients Questions and Answers
To meet the current challenges facing the NHS, we need to evolve models of clinical service delivery, and our clinicians have been using telephone and video to hold consultations with patients.
GP Practices have now been asked by NHS England to provide a Total Triage service to patients; which means all patients, whether going on line, or contacting the practice over the telephone will receive the same service.
Patients will be able to use this service to ask questions, report symptoms, submit an administrative request and discuss other information, including the availability for a review of a known problem or condition. The practice will triage all requests and respond within a stated timeframe. Practice staff will signpost the patient to the right person, service or support.
NPMC are excited to announce that we will be launching this online service via a platform called Klinik for our patients. The service will be available via this website from Wednesday 27th May 2020.
You will be receiving further information about this soon.
If you are concerned that you or a member of your family may have coronavirus don’t go to your GP, hospital or pharmacy. Instead, use the NHS111 online Covid service www.111.nhs.uk/service/COVID-19 to check your symptoms and get advice about what to do next.
The most common symptoms for coronavirus are a high temperature or a new, continuous cough. Other symptoms to look out for are a loss of smell or taste.
Coronavirus patients should only ring NHS111 if they are unable to manage their symptoms, have been instructed to do so or do not have access to the internet. This will allow the NHS111 telephone service to help those who need it most. Both the telephone and online NHS 111 services are free to use and offer expert medical advice 24 hours a day, seven days a week.
For a serious or life-threatening emergency such as a heart attack or stroke, call 999 immediately.
For any of our patients who are advised to attend for a face to face appointment at the Practice, please bring a face covering to protect yourself and others. This may include a face mask or a scarf etc. Thank you for your understanding and support.
Testing is now open to any member of the public with COVID-19 symptoms by visiting www.nhs.uk/coronavirus or calling 119 to book a test.
We wanted to let you know things that we don’t have any more information on at the Medical Centre than is available online or that you might find helpful:
- We cannot provide you with a letter if you believe you are on the vulnerable list. If you have received a letter you are considered vulnerable, we have no more information about this at present. Please go to the government website for more information - https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults.
- We would ask our patients, and particularly those who fall within the extremely vulnerable and at risk groups, to order repeat medicines online or by telephone (if you don’t have access online). All requests will be issued and sent electronically. Please do not attend the practice to make request for medicines as this will no longer be done at the reception desk.
- Pharmacies will need time to download the scripts, order and complete the script. This could take them up to 72 hours.
- Where a patient is self-isolating, medication requests on behalf of patients by the local chemist will be accepted.
- To help protect the medicines supply chain prescriptions will be continued with their current durations and quantities, unless there is a clinical reason for alteration.
- Prescriptions for extra quantities of inhalers i.e. salbutamol will not be issued without valid clinical diagnosis and urgent need.
- Any urgent face to face reviews should only be carried out after a telephone triage.
- We would ask patients to continue to self-care and purchase over the counter (OTC) medicines where possible, as per existing national recommendations.
- Please be advised that the government have allowed community pharmacies, if they are under significant pressure, to close for up to 2.5 hours a day (including lunch). This may mean they are not available during their standard opening hours although core hours must be maintained.
- We understand you may be having trouble obtaining paracetamol, but we cannot prescribe unless clinically necessary.
- If you are concerned that you need to self-isolate; please follow the guidance as we don’t have any further information to share with you. We would like to leave our telephone lines and clinicians free to deal with clinical needs – https://www.nhs.uk/conditions/coronavirus-covid-19/
- If you are due to have a routine appointment and we tell you it’s cancelled, try and understand the unprecedented strain we are trying to get through. Please don’t shout at our staff, they are trying to provide the best possible care for you over the phone or Face to face if absolutely necessary.
- If you need an isolation note for your employer please go here – https://www.nhs.uk/isolation-note.
- If you need a hearing aid battery please can you contact the medical centre on email@example.com to let us know, we can then arrange with the Newport Pagnell Covid volunteer group to drop them off.We need to keep our staff and YOU safe – please help us by following our processes and government advice.
- Any repeat prescription requests unable to be completed online should be posted through our letterbox at the back of the building, Queens Avenue side for Newport Pagnell practice, and letterbox to the left of front entrance at Willen; they should not be handed into Reception.
- Your online GP appointments are available to book but are TELEPHONE appointments only and for urgent clinical conditions. Please be aware that if you do not leave a telephone number and reason for the telephone appointment a text will be sent to advise you to contact us with details, or the appointment will be cancelled. If a GP feels that they need to see you face to face, then they will book an appointment for you to come into the surgery.
- Patients invited to attend any necessary urgent clinical appointments are to attend alone to avoid unnecessary footfall into the surgery. The exception to this would be if you are a carer or parent; then you will be asked to provide their details and they will also undergo the screening questionnaire.
- Self-care advice and community resources for Covid-19::
Covid19 self care and community advice
Recommended websites for the NHS:
NHS apps - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Are you ex-forces? If so, you get priority NHS treatment. For more information click HERE
Link to patient questionnaire for those patients attending any of our in-house consultant clinics here at Newport Pagnell Medical Centre
We are grateful for your feedback - thank you.
Coming to the UK - Migrant information click HERE for leaflet.
"Our strategic mission is to provide all patients with reliable, accessible, high quality, comprehensive healthcare, continuing to offer extended services and considering opportunities that present themselves in order to improve our care within the constraints of the local health economy"
The doctors and staff at the NPMC are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of long term conditions such as asthma and diabetes and offer a wide variety of other medical services including antenatal, postnatal care, minor surgery, childhood vaccinations and travel clinics.
If you would like to see any further improvements, please let us know. In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like at firstname.lastname@example.org
To help us continually develop and improve we welcome both positive and negative feedback. Please click on the link below to leave your feedback on the NHS website, positive feedback is just as important as any constructive criticism:
Crisis In General Practice
Please read the attached document regarding Crisis in General Practice
Crisis in General Practice
NHS Health Checks
If you have been invited to attend an NHS Health Check and would like more information on what to expect at your appointment please click here NHS Health Check Leaflet
NHS Friends and Family Test
How likely are you to recommend Newport Pagnell Medical Centre to friends and family, if they needed similar care or treatment?
Please pick up a post card when you next visit and take a couple of minutes to give us your feedback. It'll help us learn more about what you think of your experience - what you like and what you think we could improve. Or click the Friends and Family Test logo above.
Please be aware it is the patient’s responsibility to ensure repeat prescriptions are ordered on time. You can order your prescription up to 10 days before it is due.
Our doctors are very busy and cannot be interrupted to produce prescriptions urgently because the request has come in late.
When we receive a repeat prescription request, we shall have your prescription ready within 48 hours if collecting from the surgery or 72 hours if your prescription is to be sent to the pharmacist.
All electronic prescriptions will be with the pharmacist within 48 hours.
In most cases, if you are not able to take your regular medication for 48 hours this will not impact on your health, but you can avoid this interruption in you medication by ordering on time.
It is our policy not to order medication over the phone; we only take requests over the phone for prescriptions from housebound patients and we request these phone calls come in after 9.30am.
All urine samples MUST be received at Reception by 12 midday - Monday to Friday
Protected Learning Time
For test results please call after 10.30am
Test results can now be viewed on-line, if you do not have an on-line password please come into the medical centre with proof of identity such as a passport or driving licence and we shall set up a password for you.
You will then be able to book and cancel doctor’s appointments, order medication, contact the medical centre via a confidential messaging system, and view your detailed coded medical record including your test results.
We are a training practice and have a GP registrar working with us undertaking their advanced training in General Practice. Registrars are qualified doctors who have had considerable hospital experience and generally stay with us for up to 12 months.
We also have medical students, junior doctors and nurses undergoing training with us from time to time.
Sometimes patients ask if we can provide a chaperone to accompany them if they are having an examination with their GP.
This notice is to advise patients we can provide that service.
If you would like a chaperone, please ask your GP.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay home for 7 days. Do not book a GP appointment or attend your GP Practice. If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. for the latest Covid-19 advice please visit - https://www.nhs.uk/conditions/coronavirus-covid-19/
We have re-introduced GP appointment booking online; these GP appointments will all be telephone consultations, these appointments are for urgent clinical conditions. If a GP feels that they need to see you face to face, then they will book an appointment for you to come into the surgery. Please do not attend the surgery unless you are asked to do so.
(Site updated 02/06/2020)